Frequently asked questions

Shipping Policy Order Processing All book orders are processed within 2–5 business days after payment confirmation. Orders are not shipped on weekends or holidays. ​ Shipping Methods & Delivery Times We ship via standard postal and courier services within the United States. Estimated delivery times typically range from 3–10 business days, depending on destination and shipping method selected at checkout. Shipping Rates Shipping costs are calculated at checkout based on delivery location and shipping method. Order Tracking Once your order ships, you will receive a confirmation email with tracking information so you can monitor delivery progress. Shipping Address Accuracy Please ensure your shipping address is correct at checkout. Power Up Nursing is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information. Delayed or Lost Shipments While we work with reliable carriers, delivery times may vary due to carrier delays or weather conditions. If your order has not arrived within the expected timeframe, please contact us so we can assist. International Shipping International shipping may be available upon request. Additional shipping fees, customs duties, and taxes may apply and are the responsibility of the recipient. Contact Us For shipping questions or assistance with your order, please contact us at: tanya@powerupnursing.com Return & Exchange Policy Return Eligibility We accept returns for books within 14 days of delivery if the item arrives damaged, defective, or incorrect. Returned items must be unused and in their original condition. Non-Returnable Items Due to the nature of printed materials, we are unable to accept returns or exchanges for books that have been used, damaged after delivery, or purchased in error. Damaged or Incorrect Orders If your book arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will gladly arrange a replacement or refund. Return Process To request a return or exchange, please contact us at: tanya@powerupnursing.com Include your order number and reason for return. If approved, we will provide return instructions. Refunds Once a return is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days for processing. Return Shipping Costs Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon arrival.

Payment Methods - Credit / Debit Cards - PAYPAL - Offline Payments